Return and Refund Policy

Digital Products

No Returns or Refunds
Due to the nature of digital products, all sales of digital products are final. We do not offer returns or refunds for any digital products purchased through our website. If you experience any issues with your digital download or have any questions, please contact our customer support team at [support email] for assistance.

Physical Products

Return Eligibility
We accept returns of physical products within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required to process a return.

Return Process

  1. Contact our customer support team at support@themedspacoach.com to initiate a return. Please provide your order number and reason for the return.
  2. Once your return is approved, we will provide you with a return shipping address.
  3. Pack the item securely in its original packaging and include the proof of purchase.
  4. Ship the item to the provided return address. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Shipping Costs
Shipping costs for returning your item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team at [support email] within 7 days of receiving the product. We will arrange for a replacement or refund, including any shipping costs incurred.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer support team at [support email] for assistance.

Contact Information

For any questions or concerns regarding our return and refund policy, please contact us at support@themedspacoach.com. We are here to help and ensure your satisfaction with our products.